blueberryland web store FAQ section

Q: How do you look for your desired product(s)? A: You simply input the product keywords or title or category of the desired product in the SEARCH space provided and then click SEARCH icon. Underlined ADVANCED SEARCH icon is also available right behind SEARCH icon. Q: What does the item "on hold' mean ? A: If the item is in a state of "On Hold", it means that the item is out of stock for the time being. As soon as we restock it, the "On Hold" status of the item will disappear automatically.

Q: What payment methods do you accept? A: I can only accept PayPal, Credit Cards and eCheck payment through my PayPal account that can be made known to you immediately after you have bought my item(s). Payment is required to be made to me within 7 days from date of purchase at the lastest.

Q: Do you ship internationally? If so, what’s shipping and handling? How long does shipping take by international air parcel post from China to worldwide countries? A: I ship my products to such worldwide countries as indicated in the “INTERNATIONAL” of my listing. FREE SHIPPING is offered as clearly indicated in my listing. As regards delivery speed, it NORMALLY takes about the following days for the air parcel from Asia to reach the destination city of different countries: 5 - 14 days for the US 7 - 21 days for the UK, 10 - 21 days for Canada, Australia, New Zealand, Greece, Ireland, Malta, Norway, Spain, Portugal, Denmark, Finland, Sweden, Switzerland, Russian Federation, Bulgaria, Croatia, Cyprus, Poland, Slovakia, Turkey, Hungary, Estonia, Latvia, Slovenia, Bermuda, Belgium, Armenia, Ukraine, Lithuania, Bosnia and Herzegovina, Israel, United Arab Emirates, Uruguay, and Asian countries, 21 - 30 days for Italy, France, Germany, Austria, Brazil, and other European countries For other countries not indicated herein, please contact the seller by email. In case of URGENT delivery needed, 'EXPRESS DELIVERY' service with an extra cost is readily available upon request. In case of non-delivery due to one of the following reasons, the buyer is fully held responsible for shipping and handling incurred for re-postage of the item(s) in question: 1. Buyer's incorrect or incomplete shipping address 2. Unknown addressee, 3. Buyer's oversight in collecting the parcel at his/her local post office concerned before collection deadline, and 4. Any mistake made by buyer's local post office or customs office that is totally beyond seller's control

Q: Do we need to be charged with Customs taxes by our local customs office? A: As a normal practice, I will declare your parcel as GIFT at a reasonable total value without any formal statement attached if sent by international air parcel post. This is done in order to help you lower your risk of being charged with customs taxes by your local customs office. By doing so, 99% air parcel is tax-free according to past experience. For more information about customs taxes, please check with your local customs office at your end. I am not responsible for any customs taxes that you may be charged by your customs office.

In principle, all sales are final. Regardless of whatever reasons you may have, I do not accept any request for return of your purchased item. As a normal practice, I shall make exchange or issue refund to you on genuine manufacturing defective products only. If the product you bought is unfortunately found to be of genuine manufacturing defect upon receipt, you are required to not only inform the seller of this problem within 48 hours but also return the defect item within 7 days of receipt, failing which your request for exchange or refund will NOT be accepted, regardless of whatever reasons you may have. Refund will be accepted only for the defective item in case there is no stock of the item in question available. As regards any special return request, the product(s) must be returned in original resalable condition with original packaging. Buyers are responsible for return shipping costs and subject to 30% restocking fee deducted from the selling price. After having received the returned item from you, I shall make exchange or issue refund to you accordingly. As a normal practice, the whole process takes about a week to complete. In the event of any disputes, the final decision lies with us.